1. Introduction These Bulk Order Terms and Conditions (“Terms”) govern the agreement between you (“Customer”) and Ceylon Merch Hub (“Company,” “we,” “us,” or “our”) concerning the purchase of bulk orders from our website, https://ceylonmerchhub.com/ (“Site”). By placing a bulk order with us, you agree to these Terms.

2. Bulk Order Definition A bulk order is defined as a purchase request that exceeds the typical quantities of items sold through our standard order process. This may include, but is not limited to, orders for corporate events, promotional merchandise, or reselling purposes.

3. Order Placement To place a bulk order, the Customer must submit a request through our Bulk Order Query Form on the Ceylon Merch Hub Support Portal – https://ceylonmerchhub.atlassian.net/servicedesk/customer/portal/1/group/1/create/7. The form must include details such as the item type, quantity, size specifications, colour preferences, design requirements, and desired delivery date.

4. Order Confirmation and Payment Once the Customer submits a bulk order request, we will review the details and provide a formal quote. The order will be confirmed once the Customer agrees to the quote and makes the required payment. All payments must be made in Australian Dollars (AUD) unless otherwise specified. We reserve the right to require full payment or a deposit before processing the bulk order.

5. Pricing and Discounts Pricing for bulk orders is determined based on the quantity, customisation, and other specific requirements outlined in the order. We may offer discounts based on the order size or other promotional criteria at our discretion. Prices are subject to change until the order is confirmed and payment is received.

6. Customisation and Approval For orders requiring customisation (e.g., branded designs, logos), the Customer must provide the necessary artwork files in the required formats. We will provide a digital proof of the design for approval before production begins. The Customer must review and approve the proof within the timeframe provided to avoid delays.

7. Production Time Production time for bulk orders varies based on the complexity and size of the order. We will provide an estimated production time during the order confirmation process. We will make every effort to meet the estimated timeline; however, we are not liable for delays caused by factors beyond our control.

8. Shipping and Delivery Shipping costs for bulk orders are calculated based on the order size, weight, and delivery location. The Customer is responsible for providing accurate shipping information. We will provide a tracking number once the order has been dispatched. We are not liable for delays caused by shipping carriers.

9. Order Changes and Cancellations Once a bulk order is confirmed and payment is received, any changes or cancellations must be requested in writing. We will do our best to accommodate changes, but we cannot guarantee that changes can be made without additional costs or delays. Cancellations may incur a fee depending on the order stage.

10. Returns and Refunds Bulk orders are generally not eligible for returns or refunds unless the products are defective or incorrectly produced based on the approved design proof. In such cases, the Customer must notify us within 7 days of receiving the order, providing details and photos of the defect or error. We will either replace the defective items or offer a refund at our discretion.

11. Intellectual Property Any designs, logos, or artwork provided by the Customer for customisation must not infringe on any third-party intellectual property rights. The Customer grants us a non-exclusive license to use the provided materials for the purpose of fulfilling the bulk order. We retain the right to use any designs we create for the Customer for promotional purposes unless otherwise agreed in writing.

12. Limitation of Liability Our liability for any loss or damage arising from a bulk order is limited to the total value of the order. We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, arising from any delays, errors, or defects in the order.

13. Governing Law These Terms are governed by the laws of Australia. Any disputes arising from or related to these Terms or the bulk order process will be subject to the exclusive jurisdiction of the courts in Australia.

14. Contact Us For any questions or concerns regarding bulk orders, please contact us at:

• Email: [email protected]
• Address: 1/11 Digby Court, Springvale South, Victoria 3172, Australia