DELIVERY
How long will it take to receive my order?
After you place your order, we typically take 3–7 days to process and create your items. Once your order is ready, the shipping duration will vary based on your location:
- USA: Approximately 3–4 business days
- Europe: Roughly 6–8 business days
- Australia: Between 2–14 business days
- Japan: Around 4–8 business days
- International: Usually 10–20 business days
Please note that these are estimates, and actual shipping times may vary. Thank you for your patience and understanding as we prepare your items!
Where does my order ship from?
Our products are created by a globally distributed on-demand order fulfilment company with facilities worldwide!
Will I have to pay customs fees on my order?
Additional customs and tax fees may apply for international orders. These fees are determined by your local customs office and are beyond our control. Customs policies vary significantly across different countries, so we recommend contacting your local customs office directly to confirm any possible duties and taxes on your purchases.
What should I do if my order hasn’t arrived yet?
If your order hasn’t arrived within the expected timeframe, please take the following steps before contacting us:
- Review your shipping confirmation email to ensure the delivery address was correct.
- Check with your local post office to see if they are holding your package.
- Ask your neighbours if the courier might have left the package with them.
If the delivery address is accurate and the package is neither at the post office nor with a neighbour, please contact us at [email protected] with your order number. If there was an error in the delivery address and you need a replacement order, please note that the cost of shipping will be at your expense.
ORDERS
How are your products created?
Our products are crafted through a print-on-demand process by our global drop shipper. Depending on your location, your items are printed and dispatched from the closest facility to ensure efficient delivery.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email. If you have any questions about your tracking information or shipment, please contact us at [email protected].
What should I do if my product is wrong or damaged?
We apologise for any inconvenience caused by receiving a damaged or incorrect product. Please email us within one week of receiving your order at [email protected] with photos of the damaged or incorrect item, your order number, and any other relevant details. We will respond promptly with a solution.
RETURNS
What’s your return policy?
We do not offer returns or exchanges. However, if there is an issue with your order, such as receiving the wrong or damaged items, please contact us immediately at [email protected].
Do you offer refunds?
Refunds are available if you receive incorrect or damaged items. Should this occur, please send us an email at [email protected] with photos of the items and we will address the issue promptly.
Can I exchange an item for a different size or colour?
Currently, we do not provide exchanges. To assist you in selecting the correct size, we recommend reviewing the sizing chart available in the product description for each item in our store. If you receive an item that is incorrectly labelled, please inform us within a week of receipt at [email protected]. Please include your order number and photos of the mislabelled item, and we will either send a replacement or issue a refund.
Return Policy
View our return policy here